Return, Restocking and Refund Policy

Last updated: May 12, 2020

Thank you for shopping at Quantum Sod.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds, restocking and returns.

The following terms are applicable for any products that You purchased with Quantum Sod LLC.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Quantum Sod LLC, Oklahoma,US .
  • Services refers to the Website, In Person Interactions, Over the Phone/Internet Consultations, E-Commerce Platforms.
  • Website refers to Quantum Sod, accessible from QuantumSod.com
  • In Person Interactions refers to Sales Presentations, At Home Consultations, At Business Consultations, Sales Meetings, Brand Awareness Gatherings
  • Over The Phone/Internet Consultations refers to products offered or sold over the phone, email, sms, text, or social media.
  • E-Commerce Platforms refers to products sold via merchant service accounts, Paypal, Venmo, Cash App, Facebook Marketplace, Offer Up, Letgo, Ebay, Shopify.
  • Goods refer to the items offered for with the Services.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order 7 days before installation, pick-up, or delivery without giving any reason for doing so.

The deadline for cancelling an Order is 7 days before the date on which you are scheduled for installation, pick-up, or delivery.

If you cancel your installation or delivery after materials have arrived, you will be charged a 47% restocking fee on products delivered. Delivery fees will not be refunded after materials have arrived.

Once installation of products has started all sales are final.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: Quantum.Legal@gmail.com
  • By visiting this page on our website: QuantumSod.com
  • By phone/text on number: 918.928.2631

We will reimburse You no later than 45 days from the day on which We receive the cancelation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased and delivered in the last 24 hours on live products.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. If goods or products are eligible for return. You will be charged a 47% restocking fee on products delivered; all delivery fees associated with the order will not be refunded. We will return to get all products within:

7 Days

We cannot be held responsible for Goods damaged, lost, or stolen after original delivery to your property or on return shipment. Therefore, We recommend an insured and trackable mail service or overnight security to secure the premise. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You within 60 days.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: Quantum.Legal@gmail.com
  • By visiting this page on our website: QuantumSod.com
  • By phone number: 918.928.2631

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